Customer Services Representative

  • Location: Auckland
  • Type: Permanent
  • Job #9514

Customer Services Representative

We are on the hunt for an experienced Customer Services Representative!

Work for a global freight forwarding company. You will be working within the Customer Services team managing and delivering a high level of customer service to a growing portfolio of both existing and new customers.

What Your role will look like:

  • Enter, track and follow up orders according to agreed milestones
  • Handle customer enquiries, ensuring all communications are of the highest standard
  • Logistically consolidate FCL/LCL containers for customers
  • Check and approve documentation for the operations and customs teams
  • Complete quotes, costings and rate cards
  • Customer visits as required
  • Establish reports for customers
  • Support Manager with new sales quoting
  • Ensure customer communications are entered into Cargowise.

A successful candidate will have

  • At least 2 + years of experience in the Freight Forwarding industry
  • Ability to multi-task
  • Strong excel experience
  • Excellent communication skills both written and verbal
  • Comfortable communicating and meeting with clients

Bonus but not essential

  • EDI knowledge
  • Previous use of Cargowise

What will be on offer for you!

  • Supportive team environment
  • Opportunities to grow within the company
  • Great salary on offer

If this sounds like a bit of you, it is a great opportunity to take the next step in their Freight Forwarding career!

Click APPLY or contact Sarah Kennedy by email [email protected] or phone 021 279 9355 for a confidential discussion.

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