This job posting was marked by employer as filled and is probably no longer available
Franklin Smith
Published
July 11, 2024
Location
Auckland, New Zealand
Category
Digital  
Job Type
Job Salary
NZD70000 - NZD90000 per annum
Consultant Name
Tom Johnson
Consultant Email
tom.j@franklinsmithgroup.co.nz

Description

About the Company

Our client is a customer-centric IT service provider experiencing rapid growth. Their dedication to their customers has been the driving force behind their success, largely achieved through word of mouth, which highlights their ability to deliver outstanding user experiences.
This position is based out of their Avondale office when not onsite with customers. Occasionally, there may be requirements for after-hours work, which is expected in the IT support field.

About the Candidate

To be considered for this role, candidates must read this entire job description. A significant number of applicants do not, resulting in their disqualification. The ideal candidate will have some experience in an IT Support role, such as Helpdesk, Service Desk, or Field Engineer. At a minimum, candidates should be comfortable navigating an admin console, understanding Active Directory (AD), and resolving common desktop-related issues.

Additional skills that are beneficial include explaining what a VLAN is, deploying Virtual Machines, managing SharePoint permissions, and navigating and deploying Azure Resources. Experience with deploying, administering, and troubleshooting 3CX is also a considerable advantage.
Candidates should have completed or be currently studying towards MS certifications such as MS-100, MD-100, or AZ-104. Other certifications are also welcomed.

Job Overview
This position combines Service Desk, Onsite Support, and Consultancy. The successful candidate will build close relationships with businesses, understand their challenges, and contribute to their success through IT solutions. Support efforts are shared across the team, so the candidate must be organized, detail-oriented, and a team player.
The company is driven by values and focused on service, prioritizing customer experience, communication, empathy, learning, and innovation.

Given the customer-facing nature of the role, candidates must be excellent communicators who enjoy engaging with and explaining technical concepts to people. Self-confidence is essential and arguably the most important part of this role! 

Key Responsibilities

  • Serve as a point of contact for customers seeking technical assistance.
  • Represent the company while onsite.
  • Collaborate with the team on complex issues.
  • Respond to incidents and alerts.
  • Deploy IT assets.
  • Provide remote support and troubleshooting, guiding customers through problem-solving processes.
  • Liaise with vendors.
  • Ensure accurate recording of time and effort.
  • Document all systems and processes clearly.
  • Identify and suggest possible improvements to processes and procedures.

If you are interested please apply or if you are upto it reach out on 021 228 7271

Apply
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